Help Center
Browse our knowledge base, explore common topics, or reach out to our support team directly.
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Browse by Topic
Select a category below to find guides, FAQs, and troubleshooting steps.
Getting Started
Account setup, platform navigation, and your first virtual trade.
VTrade
Order types, position management, portfolio analytics, and P&L tracking.
Market Data
Real-time quotes, screener filters, chart indicators, and data sources.
Account & Security
Two-factor authentication, password resets, and session management.
Billing & Subscriptions
Plan details, invoices, payment methods, and cancellation policy.
Community & Social
Following traders, leaderboard rules, and content guidelines.
Frequently Asked Questions
Quick answers to common questions about VecTrade.
Is VecTrade free to use?
Yes. The Free plan gives you full access to virtual trading with delayed data, basic charting, and community features. Upgrade to Pro for real-time data and advanced tools.
Do I need to deposit real money?
No. VecTrade is a simulated trading platform. All trades use virtual currency — no real money is ever at risk.
How do I reset my password?
Go to the login page and click "Forgot password." You'll receive a reset link via email within a few minutes. Check your spam folder if it doesn't arrive.
Which markets are available?
We support 50+ global markets including US equities (NYSE, NASDAQ), Australian shares (ASX), London Stock Exchange, crypto, and major forex pairs.
Can I use VecTrade on mobile?
Absolutely. VecTrade is a Progressive Web App (PWA) optimised for iOS Safari 15+, Android Chrome 100+, and tablet layouts. Just visit the site in your mobile browser.
How do I contact support?
Email us at Contact Us. We aim to respond within one business day. For urgent issues, include your account email and a screenshot of the problem.
Still need help?
Our support team typically responds within one business day.
Contact Support